We Build Profitable Commercial Service Divisions
MakeServiceWork is our industry’s only complete service solution for new, growing, and existing roofing contractors. Schedule your free consultation to learn how we can evolve your service division into a profitable, sustainable, and scalable business.
Our Packages
Where are You on Your Service Journey?
Partnering with MakeServiceWork gives you an actionable roadmap to your business’ success. We offer three programs to match your level of commitment:
Starter Plan: I Need to Build It
We know how to stay lean and turn a profit quickly!
We specialize in start-up service divisions. Whether you are 100% a hard bid or just starting our “Build It” program will give you the vision, plan, and business audit to ensure your success.
This program is a commercial service start-up solution with real-time coaching and mentoring to ensure goals are achieved and the employees understand exactly how they contribute to the team!
Advanced Plan: I Need to Learn More
Online courses at your speed!
Our 50+ years of combined service experience allows us to teach existing service divisions the struggles of growth and how to overcome those issues without the costly lessons and lost time.
This program is a bi-weekly live coaching engagement where your whole service team can access the training and a vault of archived best practices training. Learn on your own time.
Pro Plan: I’m Ready to Scale
World-class service is hard to find!
When you have the people in the business and you’re ready to go from good to great, that is when you focus on scaling your business. Getting more from the process and technology. This is why we specifically focus on growing your service leaders and empowering them to increase revenue, gross margin and the divisions backlog. This training is recorded and converted into your personal SOP for a world-class commercial roofing division.
ONLY
14%
OF CONTRACTORS OFFER SERVICE OPTIONS
Knowing Your WHY
Service is proven to increase the overall health of a business.
Service strengthens relationships.
Service increases cash flow.
Service produces the highest profit margins.
Service increases replacement opportunities.
Service is recession-proof!
80%
OF SERVICE DIVISIONS FAIL IN THE FIRST 3 YEARS
The Top 1% Know Service Comes First
There are 5 reasons why service departments fail to reach their full potential:
A lack of standard procedures.
The wrong customers.
Failure to adopt a service-first culture.
Neglect to properly roll out "The Plan".
Lack of owner engagement.
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Nobody Cares About The Roof
Why building a successful roofing business has very little to do with roofs!
Real Experiences, Real Processes, Real Results
Our Track Record of Success
Our proven methods are based on 30+ years of in-the-seat, real B2B experience, and we are bringing them to you.
$840M
Commercial Sales
63%
Average Gross Margin
$397M
In Repair Sales
29K+
Leaks Dispatched
4K+
Service Agreements Sold & Serviced
40+
Commercial Service Divisions Managed
What Our Clients Have to Say
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“Chad’s enthusiasm & hunger for more is contagious. This makes him a great leader & role model in the workforce. His willingness to help one grow is unmatched as he wants to see everyone win. Whenever I run into an unforeseen issue, unknown process, or answer, I know I can go to him to tackle those roadblocks and come up with solutions together. He is encouraging, caring, & motivating!”
Samantha, Marketing Coordinator
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“Sales Representatives at some time in their careers experience dips in activity inside their book-of-business. Chad and his process were successful in connecting me to high-quality meetings with key people at some of the largest companies in Memphis which lead to seriously lessening or eliminating the effect of those dips. Thank you, Chad!”
Matt, Sales Representative
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"Chad Westbrook is an amazing force in the industry. One of the best in America, a commensurate roofing professional with a strong sense of customer commitment. 🇺🇸 Chad gets stuff done. 💪 💪 💪 I always enjoy working with him and look forward to seeing his continued success in all things."
Ryan, Regional Supervisor
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"Chad is a very motivating leader who has skills in many different areas. He has an incredible talk track with clients and is always willing to help others to improve theirs. Chad's sales background makes him a wealth of knowledge for everyone else on his team. In all, Chad is a great leader who understands what it takes to make it to the top and is always willing to help others on his team to achieve a common goal."
Tucker, Regional Sales Manager
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"I have worked with Chad for the past 3 and a half years. He strives to ensure my needs are met to the highest quality on every job he has done for me and my company. Chad will answer a call and get on the problem whenever I call him day or night. He will even jump on a plane and be wherever he needs to be to take care all problems as they come up. He understands the term Customer Service!! "
Bob, Facilities Manager
