Tired of good months you can't repeat?
We've run 8-Figure Service Divisions, took what worked, cut what didn't, and built the system that grew them.
$1M Accounts Developed using our process.
Million-Dollar Accounts Don’t Just Happen.
They’re Built.
Most contractors stay stuck reacting. Hoping for rain, quoting one-off jobs, and hoping something sticks. It rarely does.
The companies that grow million-dollar accounts do it differently. They turn every call into the next opportunity, and every relationship into a customer who spends more, stays longer, and trusts them with bigger projects.
See where your service division is today.
The hard truth...
Hard work doesn't fix a broken system.
#1 Reason Growth Stalls
You're waiting for the phone to ring.
A storm moving in, budgets getting released, or just plain hope that your client will call you if they have an issue. Hope is not a million dollar strategy.
See, our outbound efforts are commonly completed when we have time. This means the rain has stopped, the email inbox is at zero, and our team needs to find more work. This is the exact wrong time to prospect. The window has closed, and our outreach lands on the desk with prospects who have no current problem or goal. The conversation ends with "I'll give you a call when something comes up," and it never happens...
"We have rain coming in tomorrow, so we will have work next week."
#2 Reason Growth Stalls
You expect your client to remember you.
You did all the work to win the first job, but you leave them to remember who you were 90+ days later. It's proven you are forgotten 4X more than fired.
What happens is time gets thin, and we do what we have capacity to do. Most of the time, it's calling our best clients and making sure they know we are on standby. This is where the train goes off the tracks: customers whose past experience with your company is fading turn gray, and you become the forgotten contractor from last month.
"If they have a leak, they will call us."
#3 Reason Growth Stalls
Your best clients are cheating!
You responded when it mattered, but you didn't help them proactively plan for the future. That means you get the leaks and the big check goes to your competitor.
It's common practice to use multiple contractors in the commercial world. They have to, with unpredictable response times and leaks that some contractors just can't fix. But that's not the real reason they use multiple roofers. It's much simpler than that. We've never given them a reason to spend all their funds in one place... until now.
"They are giving us all their work. We are their only roofer."
The solution
Implement a system that scales & Train your team to use it.
What gets installed
3 Perfectly Designed Engines
Each engine has a system behind it and your team trained to run it.
The System
Outbound does not fail on effort. It fails on timing. There are specific windows when a commercial client will take a call from a roofer, and trigger events open them.
Prestorm. Poststorm. Ownership changes, tenant turnover, budget cycles. The system watches for the trigger and runs a 21 day touch cadence against it.
The Team
The system creates the opportunity. Your team converts that opportunity into revenue within days of it coming into the business.
We train your team to quickly find the problem or goal and convert an interested prospect into a lifelong customer.
Numbers that matter
$2 Million
Average new client annual revenue
How we did itWe studied when commercial clients actually take the call instead of assuming more dials was the answer. The windows were consistent and the triggers that opened them were predictable.
An automated system that watches the weather and times the outreach so it connects with your clients and prospects at the exact moment they need us. No more hoping the outbound activity turns into an opportunity. We know it will.
The System
The average account manager only contacts 10% of their book of business monthly. That leaves clients wondering who we were, forgetting their experience with us as quickly as 60 days post project.
Automate triggers outbound touch points so your client is never left wondering who their trusted advisor is, or what proactive actions should be taken based on the time of year or season.
The Team
When the team can identify and apply an annual revenue goal per client, their strategic outreach has a purpose and a measurable outcome. Combined with operations, onsite upsells, post-job proposals and annual budgets become a common conversation, not a thing of hope, so you earn every opportunity our clients will have.
We train your crews and your office on the standard. Get on site fast, fix what the customer can actually see, and put the building back the way it was before the leak.
Numbers that matter
4,430
Signed service agreements
How we did itWe stopped treating the finished repair as the end of the relationship. We identified additional items onsite, proposed proactive recommendations, and aligned their buying process with their budget to turn reactive emergencies into proactive plans.
Your team will unlock what we call White Glove Service, the highest level of customer care in the construction industry. A process that guides even the most reactive client through a phased buying process, so they identify sensitive areas of the site, plan projects based on the roof's current condition, and reduce downtime, safety concerns and loss of product. The result is a client who can't afford to run the building without you.
The System
Leaks, planned repairs and replacements don't just happen because of bad luck. There is a series of issues that leads up to any roof problem. Our RoofCast system scans the roof, creates a custom dashboard, and puts your prospects and clients at the steering wheel of their future.
Once the roof is scanned, any identified issue can be added to the dashboard. Your client has the only live dashboard with automated triggers that keep you and them ahead of any event that could cause havoc on their business.
The Team
Once the dashboard is created, your team is ready to deliver it and begin managing life expectancy and the triggers that may cause issues to rise. RoofCast combined with Automate keeps your customers ahead of the storm and one click away from instant reactive or proactive service.
Your operational team can use this dashboard to document additional issues, communicate onsite with the client, and update their dashboard at the click of a button from the field application. Your customer's experience has never been this easy.
Numbers that matter
$692 Million
Total accumulative revenue
How we did itWe stopped guessing what the roof needed next. Every scan turned condition into a plan, every plan turned into a proposal, and every proposal gave the client a reason to spend their next dollar with us instead of splitting it across three contractors.
The RoofCast scan, the live client dashboard, the onsite upsell process and the post job proposal workflow installed in your business, plus the masterclasses that train your team to run all of it. Your client stops buying repairs and starts buying a plan.
We’ve helped contractors build service divisions that scale with clarity, consistency, and confidence.
When your division runs on systems instead of stress, you create predictable growth, loyal clients, and the foundation of an 8 figure service operation.
Chad and the Service Alignment team have built more than $692 million dollars in commercial sales and over $98 million dollars in repair revenue.
We understand the challenges because we have lived them, built through them, and created the systems that solve them.
We know what it takes to build a service division that truly runs without you.
Here’s How We Build Your Service Division Together
STEP 1
We AUDIT Your Process
We walk through your current operations with you and pinpoint the gaps, inefficiencies, and lost revenue that are holding you back.
STEP 2
We INSTALL the Systems.
We build the three engines into your business. Not a binder and not a workshop. The triggers, the cadences, and the workflows running in your operation.
STEP 3
We TRAIN the Team
We teach your people to run the system, then keep them ahead of it. New processes, new technology, new ways the work is changing.
Your competitors find out what's next by watching you.
Trusted by the Contractors Who Lead the Industry
$692M
Commercial Sales
4430+
Service Agreements Sold & Serviced
63%
Average Gross Margin
The Service Alignment framework was shaped by industry wins: leading service at the fastest-growing construction company in America, growing a local roofing company’s revenue by 8x in just two years, and building an $18M national accounts division from nothing. We use the same playbook to help your team scale.
Without a structured service model, you stay stuck in chaos, your team stays reactive, and your division will never reach the level of growth and stability you are capable of.
